Refunds, Cancellations & Substitutions
At Wicked Flowers, we take great care in preparing and delivering every order. Because flowers are perishable and products may be purchased or prepared specifically for your order, all sales are final once an order is placed. Please review your order carefully before submitting it.
Cancellations & Order Changes
We do not offer refunds for canceled orders. If you need to change your order, delivery date, recipient information, or card message, please contact us as soon as possible. We will do our best to accommodate changes when possible, but changes are not guaranteed, particularly for same-day orders or orders that are already being prepared or delivered.
Freshness & Quality
We want you and your recipient to receive beautiful, fresh flowers. If an arrangement arrives damaged, wilted, or in otherwise unacceptable condition, please contact us within 24 hours of delivery and provide a photo of the flowers. We will review the concern and, when appropriate, may offer a replacement, store credit, or refund at our discretion. Flowers are natural, perishable products, and their lifespan varies by flower variety, environment, temperature, and care after delivery.
Flower & Container Substitutions
Flower availability changes daily and seasonally, so arrangements may not look exactly like the photographs shown on our website. If a particular flower, color, greenery, or container is unavailable, we may substitute an item of similar style, color, quality, and value. We will make every reasonable effort to preserve the overall look, feel, and value of the arrangement ordered. Substitutions made in accordance with this policy are not considered grounds for a refund.
Delivery & Recipient Availability
To help ensure flowers are received as fresh as possible, we will make a reasonable effort to contact the recipient by phone call or text prior to delivery. If the recipient does not answer or respond, we may leave the flowers in a safe location at the delivery address, such as the front door or porch, when we determine it is reasonable to do so. A photo will be taken at the delivery location to document the placement and condition of the flowers at the time of delivery. Once the flowers have been successfully delivered and documented, Wicked Flowers is not responsible for theft, damage, wilting, weather exposure, or other conditions affecting the flowers after delivery. If weather conditions or the delivery location make it unsafe to leave the flowers unattended, we may contact the purchaser and/or recipient to arrange an alternative delivery option. Additional delivery charges may apply if another delivery attempt is required.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing the correct recipient name, delivery address, phone number, and any necessary delivery instructions. We do not provide refunds when an order cannot be delivered because incorrect or incomplete delivery information was provided at checkout. If we are able to redeliver the order, an additional delivery fee may apply.
Unable to Complete Delivery
If we cannot safely complete a delivery for reasons outside our control and cannot safely leave the flowers, we will make a reasonable effort to contact the purchaser and/or recipient.Depending on the circumstances, we may arrange another delivery attempt or another available solution. Additional delivery charges may apply.
Refunds for Quality Issues
Any refund, replacement, or store credit provided for a quality or fulfillment issue is determined by Wicked Flowers based on the circumstances of the order. Approved refunds will be returned to the original method of payment. Processing times may vary depending on the customer's bank or payment provider.
Questions or Concerns
If something isn't right with your order, please contact us as soon as possible. We want every Wicked Flowers delivery to arrive fresh and beautiful and will make reasonable efforts to resolve legitimate concerns. Wicked Flowers reserves the right to determine the appropriate resolution based on the circumstances of each order.
Wicked Flowers is a family florist offering fresh flower delivery to towns north of Boston including but not limited to:
Haverhill, Methuen, North Andover, Andover, Newburyport, Amesbury, Salisbury, Boxford, Georgetown, Groveland, Merrimac and Newbury, MA, as well as Salem NH, Plaistow NH and Windham, NH.